Last updated: 2026-03-11
Company Business Information
Unified Social Credit Code: 91421123MAK4TLC5XJ
Company Name: 湖北省鲜茨舞五金有限公司
Legal Representative: 雷旺生
Date of Establishment: 2026-1-20
Address: 湖北省黄冈市罗田县凤山镇土门坳社区土门坳巷2-1号（自主申报）
Thank you for shopping at gembivexu. We are committed to ensuring your satisfaction and offer a flexible returns and exchanges policy to facilitate easy transactions if you are not completely satisfied with your purchase.
Conditions for Returns and Exchanges
- Return and Exchange Period You may request a return or exchange within 14 days of receiving the product.
- Product Condition Returned items must be unused, in their original packaging, and include all tags.
- Exclusions Customized items or products damaged due to personal reasons are not eligible for returns or exchanges.
Return and Exchange Process
- Contact Support: Before initiating a return or exchange, please contact our customer service team via phone or email, providing your order number and reason for the return or exchange.
- Confirmation and Instructions: Our customer service team will confirm your request and guide you through the return or exchange process.
Overview of Return and Exchange Process
| Step | Description |
|---|---|
| Contact Customer Support | Provide order number and reason for return/exchange |
| Confirm Request | Customer support confirms eligibility |
| Return Product | Follow instructions to send back the product |
Shipping Costs and Fees
- Unless due to product defects or incorrect delivery, the cost of shipping for returns and exchanges is borne by the buyer.
Refund Procedure
- Upon receipt and inspection of the returned item, we will process the refund within 10 business days. The refund will be made using the original payment method.
Policy Updates
We may update this returns and exchanges policy to reflect operational needs or legal requirements. Any changes will be announced on our website.
Thank you for trusting gembivexu. If you have any questions or need further information, please feel free to contact us.
